Terms of Use

Age Restriction

You must be aged 18 and over to access our website. By placing an order, you confirm that you are at least 18 years of age or the minimum legal age for purchasing alcohol in your country of residence e.g.: 21 in the USA

Privacy

At Amber Glen Scotch Whisky Co. Ltd, we are committed to safeguarding and preserving the privacy and security of our customers, website visitors, suppliers, company personnel.

In keeping with the EU’s new General Data Protection Regulation (GDPR) our Privacy Policy is set out below to clarify how we protect your personal information. We do update this Policy from time to time so please do review this Policy regularly.

This Privacy Policy explains what happens to any personal data that you provide to us, or that we collect from you whilst you interact with us through direct contact or electronically via the internet and by visiting our website as well as how we may disclose that information, and how you can control the collection, correction and/or deletion of that information.

Use of Cookies

Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device. These include small files known as cookies. Cookies are used to provide information regarding the computer or mobile phone and devices used by a visitor as you browse, such as Internet Service Provider, browser type and version, operating system and device type, average time spent on our site(s), pages viewed, information accessed, the Internet Protocol (IP) address used to connect your computer to the Internet and other relevant statistics. Such information is sometimes referred to as web analytics and/or clickstream data. Such information will not identify you personally. It is statistical data. This statistical data does not identify any personal details whatsoever.

Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses (if the address book is used) and to store your details only if you select the ‘Remember Me’ Option. Data collected by this site is used to improve services for you, for example:

To take and fulfil customer orders by enabling a service to recognise your device so you don’t have to give the same information several times during one task. We may also use cookies where appropriate to gather information about your computer in order to assist us in improving our website for instance in measuring how many people are using services, to ensure that there’s enough capacity so that the website can be made faster and easier to use.

By using our website, you are consenting to our use of cookies in accordance with this notice. If you do not agree to our use of cookies, then we advise you to set your browser settings accordingly. You can adjust the settings on your computer to decline any cookies if you wish. This can easily be done by activating the reject cookies setting on your computer.

What information do we collect?

In running and maintaining our website we may collect and process the following data about you:

  1. Information about your use of our site including details of your visits such as pages viewed and the resources that you access. Such information includes traffic data, location data and other communication data.
  2. Information provided voluntarily by you. For example, when you register for information or make a purchase.
  3. Information that you provide when you communicate with us by any means.

We may collect, store and use two kinds of data: personal and behavioural.

Personal data is any information you provide that enables you to communicate and interact with Amber Glen Scotch Whisky and any correspondence you send electronically may be retained, such as the content of your email messages, your email address and our response. We may also retain any information you upload to our website, such as content and pictures.

Behavioural data relates to information about your visit to, and any actions on, this website. This includes your IP address, referrer, length of visit and number of page views. This information is essential for the website to work correctly and allows us to improve the performance and functionality of the site.

We only collect the information that we need to fulfil the purposes set out at collection. You can update this information at any time.

How will we use your data?

The information you provide may be used to:

  1. Keep you up to date with Amber Glen Scotch Whisky activities, opportunities and event invitations
  2. Offer you the opportunity to engage with our activities
  3. Respond to your queries; Process your orders
  4. Operate, maintain, and provide to you the features and functionality of this website.

Use of Your Information

We use the information that we collect from you to provide our services to you. In addition to this we may use the information for one or more of the following purposes:

  1. To provide information to you that you request from us relating to our products or services.
  2. To provide information to you relating to other products that may be of interest to you.
    Such additional information will only be provided where you have consented to receive such information.
  3. To inform you of any changes to our website, services or goods and products.

If you have previously purchased goods or services from us we may provide you with details of similar goods or services, or other goods and services, that you may be interested in. We will never share your information with any third parties.

Opting out

You may opt out from receiving such information at any time.

Your privacy is our priority and we go to great lengths to protect it. Any information we collect about you will always be handled securely and in compliance with the UK Data Protection Act (1998) and all other relevant legislation. Amber Glen Scotch Whisky will not disclose customers’ details to third parties. Data collected will be used solely by Amber Glen Scotch Whisky Co., Ltd to enable us to process and deliver online orders and to contact you from time to time with offers and information updates.

Please contact us on info@amberglen.co.uk if you do not wish to be contacted with such information.

You have the ability to terminate email correspondence from us at any time. You will either be given the chance to opt-in to direct mailing when you disclose your email address to us, or you can simply reply to our email, typing ‘unsubscribe’ in the subject line.

Storing Your Personal Data

In operating our internet and website, it may become necessary to transfer data that we collect from you to locations outside of the European Economic Area (“EEA”) for processing and storing. By providing your personal data to us, you agree to this transfer, storing or processing. We do our utmost to ensure that all reasonable steps are taken to make sure that your data is treated and stored securely in accordance with this privacy policy.

We cannot guarantee the security of data that you choose to send us electronically, sending such information is entirely at your own risk as the sending of information via the internet is not totally secure and on occasion, such information can be intercepted by unauthorized parties.

Disclosing Your Information

We will not disclose your personal information to any other party other than in accordance with this Privacy Policy and in the circumstances detailed below:

  1. For your protection, we only disclose information to third-parties for goods delivery purposes.
  2. Where we are legally required by law to disclose your personal information.
  3. To further fraud protection and reduce the risk of fraud.
  4. In the event that we sell our business to a new owner (subject to compliance with this Privacy Policy).

Data Retention

We will retain your information for as long as your account is active, your information is needed to provide you services, or as required to fulfil our legal obligations. If you wish to delete your account or request that we no longer use your information to provide you services, contact us at info@amberglen.co.uk . We will respond to your request within 30 days. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Third Party Links

On occasion, we include links to third parties on this website. Where we provide a link, it does not mean that we endorse or approve that site’s policy towards visitor privacy. You should review their privacy policy before sending them any personal data.

Access to Information

In accordance with the Data Protection Act 1998, you have the right to access any information that we hold relating to you. Please note that we reserve the right to charge a fee of £10 to cover costs incurred by us in providing you with the information.

Age Restriction

You must be aged 18 and over to access our website. By placing an order, you confirm that you are at least 18 years of age or the minimum legal age for purchasing alcohol in your country of residence e.g.: 21 in the USA

Children

We do not intend to solicit or collect Personal Information from anyone under the age of 18. If you are under 18, do not enter information on this site or engage our services. If you believe a child of yours under the age of 18 has entered Personal Information, please contact info@amberglen.co.uk to have the data removed and terminate the child’s account.

Contacting Us

If you’re still not sure about buying online, you can call us on +44(0)333 772 9613 to place your order over the phone.

Please do not hesitate to contact us regarding any matter relating to this Privacy Policy at info@amberglen.co.uk

Payments

Making a purchase could not be easier. Just browse through our online shop, click on any items that you wish to buy and place them into the shopping basket. After you have finished your selection, click on “Checkout” and you will be asked for a few details that we require processing your order. We accept online credit card payment. If you are shopping from outside the UK, please simply follow the standard process to place your order and your credit card company will convert the transaction into your own local currency.

We accept Visa, Mastercard, American Express, Solo, through our secure payment gateway Worldpay & Paypal. We also accept Paypal transactions through the checkout.

Security

At Amber Glen Scotch Whisky Co. Ltd, we are committed to safeguarding and preserving the privacy and security of our visitors and their information.

To ensure your transactions with us are private and protected as they travel over the internet, your credit or debit card information is automatically encrypted by our payment providers, WorldPay or PayPal. Encryption of credit or debit card information makes it virtually impossible for unauthorized parties to read any information that you send us and in fact, we do not have access to these encrypted files and cannot see them.

We accept orders only from web browsers that permit communication through Secure Socket Layer (SSL) technology – this means you cannot inadvertently place an order through an unsecured connection. Most web browsers above version three support this security.

Site Security

All payment transactions on our site are performed using a secure server with 128 bit SSL encryption. Transactions are made on our behalf by secure payment gateway Worldpay.

Pricing

The prices given for products are quoted in UK Pounds Sterling including VAT of 20%.

VAT is payable on all orders shipped in the UK and to European Union (EU) countries. If you are ordering from outside of the EU VAT is not payable on goods sent to those destinations. Therefore, you should click the exempt button option to reduce VAT to zero.

All goods remain the property of Amber Glen Scotch Whisky until paid for in full. Prices and manufacturers’ specifications are subject to change at any time, without notice. Pricing on our website may differ from independent retail outlets. Please telephone +44 (0)333 772 9613 or email info@amberglen.co.uk for further details.

Gifts

All orders are available to send to another person as a gift. When you place an order as a gift, you confirm that the recipient is at least 18 years of age in the UK or the minimum legal age for purchasing alcohol in your country of residence e.g.: 21 in the USA.

*N.B. We regret that our carriers and therefore we cannot dispatch Alcoholic beverages to private individuals outside of the UK.

Postal Packing & Carriage

SHIPPING

POSTAL PACKING & CARRIAGE

The base cost of postal & carriage within the UK Mainland is based on Royal Mail Signed For service and where applicable Parcel Force Global Value Kilo rate.

The typical weight for a 70cl bottle including packing is 1.3 Kilos and this is rounded up to up to 2kilos, although when ordering several items of a combined weight up to 5kilos, delivery becomes more cost-effective.

Postal to other locations are based on Parcel Force Global Value rates and service.

UK Mainland Royal Mail Signed For service Business days only, placed before 12 noon

UK Northern Ireland, Isles of Scilly & Man, Channel Islands Global Value

European Union (EU) Countries Global Value

Rest of Europe (Outside EU) Global Value

USA & Canada Global Economy

Far East & Australasia Global Value

Rest of World Global Value

*N.B. We regret that our carriers and therefore we cannot dispatch Alcoholic beverages to private individuals outside of the UK.

DELIVERY

Amber Glen Scotch Whisky online purchases of non-alcoholic products can be sent by post and delivered worldwide. Most orders are dispatched within 7 days of the order being placed. We only dispatch and deliver Monday-Friday. We will attempt to deliver your order on the day specified when you place your order. However, we will not be liable to you for any delay in the delivery of your order.

Orders are shipped by a national courier network. It is important to inspect the items for damage before you sign for the delivery. Please allow up to 14 working days for delivery in the UK. The courier or postal service will attempt 2 deliveries – after this, the package(s) will be returned to your local post office or courier depot and will be held for you to collect for two weeks. Packages uncollected after this period will be returned to our warehouse where you will be credited for the cost of the goods but NOT the shipping charges.

Amber Glen Scotch Whisky does not accept liability for failed or delayed deliveries resulting from inaccurate information supplied within orders. Always allow a few days flexibility on delivery as delay can be caused by factors outside the control of parcel force worldwide. If you feel that it has taken longer than expected, then please email us at info@amberglen.co.uk

Insurance

Optional insurance is available at a cost of £5 per consignment, note that the insurance covers goods lost in transit only.

Customs & Excise Duties

Please note that although we ship products to many countries around the world, certain countries have restrictions. For this reason, we dispatch goods to some countries entirely at the risk of the customer and, although we maintain proof of shipment from our carriers and provide a tracking number by e-mail for each shipment, unfortunately, cannot guarantee delivery to certain worldwide locations. Please note if outside of the EU, your countries Duties and Taxes are not included in the delivery rates and can be billed to the recipient upon delivery by the courier. Therefore, please check your countries Tax and Duty terms before placing an order as the purchaser is liable for any import duties or local taxes that may apply. Amber Glen Scotch Whisky will not be liable for any goods which are held by customs authorities, the customer must organise the release of the goods.

Availability & Refunds

In the event of non-availability of goods, we will contact you to arrange alternatives or a refund where applicable. Until payment has been taken, we will not be bound to supply your order and we reserve the right to cancel it for any reason. When we do take payment and dispatch your order, the completion of the contract between us will take place.

Returns

We think you’ll be totally satisfied with your purchase. However, if there’s anything you are unhappy with a product, please inform us within 7 days and arrange for the product to be returned to us in good condition in its original packaging. We will then reimburse you for the cost of the product (excluding delivery cost.)

or If any product arrives damaged or imperfect we’ll replace it without question, you should notify us by email info@amberglen.co.uk immediately. We will then send you an email to confirm receipt of your damaged goods notification to request that you then simply send the item back to us*, packed to the same standard as you received it, and we will replace it as appropriate and return at no cost.

If you do need to return something to us, then this is the address to use. But please get in touch with us first.

*All returns must be authorised by email (info@amberglen.co.uk) by Amber Glen Scotch Whisky Co., Ltd before being returned to

Amber Glen Scotch Whisky Co., Ltd
6-7 Royal Opera Arcade
Pall Mall
London
SW1Y 4UY
United Kingdom.

This is to ensure correct tracking of your goods and any refunds or replacements that may be due. Please ensure that the returned items are boxed and securely packaged for the journey back to us. Failure to do so may result in damage to the item which we will not be held responsible for.

Copyright

Any imagery or content on this site remain the property of Amber Glen Scotch Whisky and any reproduction should happen only with the consent of Amber Glen Scotch Whisky Co., Ltd.

Reaching Us

If you need to reach us, please email us at: info@amberglen.co.uk

Alternatively, you can call on: +44 (0)333 772 9613

or write to us at:

Amber Glen Scotch Whisky Co., Ltd
6-7 Royal Opera Arcade
Pall Mall
London
SW1Y 4UY
United Kingdom.

Amber Glen Scotch Whisky is the trading name of Amber Glen Scotch Whisky Co., Ltd

Registered Office: Summit House, 4-5 Mitchell Street, Edinburgh, EH6 7BD, Scotland

Company Registration Number: SC443301

VAT Number: GB 156517989

Changes to this Policy

This policy replaces all previous versions and is correct as at May 2018. We reserve the right to change the policy at any time. Any changes to this policy will be posted here.

Amber Glen Scotch Whisky Co., Ltd.
Registration Number: SC443301
info@amberglen.co.uk
tel: +44(0)3337729613

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